Privacy Policy

Eshoptell Privacy Policy

Introduction

Eshoptell (hereinafter referred to as “the Platform” or “we”) is a business-to-consumer (B2C) e-commerce platform that connects commercial sellers (“Sellers”) and consumer buyers (“Buyers”) to facilitate buying and selling transactions. At Eshoptell, we value your privacy and are committed to handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, and disclose your information in connection with your use of the Platform, including access via mobile devices.

Responsible Entity

Depending on your geographical location, the entity responsible for managing your personal information may vary:

• For users in mainland China: If you are a registered member of the Platform and located in China, your agreement is with Hangzhou Eshoptell Advertising Co., Ltd.
• For users in other regions: The responsible entity may be Eshoptell E-Commerce One Pte. Ltd (registered in Singapore) or other affiliated companies. For more details, please refer to the “Contact Us” section.

Information We Collect

We collect information that you provide directly or indirectly, depending on how you interact with Eshoptell. This includes:

1. Contact Information: Such as your name, email address, and physical address.
2. Payment Information: Including payment method, billing, and shipping address.
3. Purchase Information: Such as items purchased and their quantities.
4. Support Information: Details you provide when requesting customer support.

We also use technologies like cookies to identify you when you visit Eshoptell, enhancing your user experience.

Use of Information

The information we collect is used for the following purposes:

• Processing orders and delivering products.
• Providing customer support and addressing complaints.
• Improving the Platform’s services and personalizing your experience.
• Sharing with logistics partners, sellers, and service providers to complete transactions.

Disclosure of Information

We may share your information with the following parties:

• Sellers: To process orders and related communications.
• Business Partners: Such as the Eshoptell Group and third-party service providers (e.g., payment or data analytics services).
• Third-Party Advertisers: To deliver targeted advertisements, where compliant with local laws.

We may also share your information in an anonymized or aggregated form, which does not personally identify you.

Your Rights

Depending on applicable laws, you may have rights such as accessing your personal information, correcting it, or requesting its deletion. For users in the European Economic Area (EEA), the United States, Brazil, or other regions, specific rights are outlined in the relevant sections of our Privacy Policy.

Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access. However, transmitting information over the internet is not entirely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this policy to reflect legal or business developments. Any changes will be communicated through the Platform, and your continued use of Eshoptell will constitute acceptance of those changes.

Contact Us

If you have questions about this policy or your personal information, you can reach us at [email protected]