FAQ

Frequently Asked Questions (FAQ) – EshopTell

Here, you’ll find answers to some of the most common questions about our shopping process, payment options, shipping, and more.

1. How can I make a purchase?

To place an order, simply browse our categories such as Clothing, Home Appliances, and Electronics. Select the product you want and add it to your cart. Then, proceed to checkout, provide your details, and select your preferred payment method to complete your order.

2. Do you offer cash on delivery?

Yes, we offer cash on delivery (COD) for our customers. After selecting this option, you can pay for your order upon delivery.

3. How can I track my order?

Once your order is placed, you will receive a tracking code via email. You can use this code to check the status of your order through our Order Tracking page.

4. What is your return policy?

If the product you received is damaged or not as described, you can request a return within a specified period. For more details, please refer to our Return Policy page.

5. How much does shipping cost?

Shipping costs depend on:
✔️ Your location
✔️ The weight of the items

During checkout, you will see the exact shipping fee for your order.

6. How can I update my account information?

To update your account details:
1️⃣ Log in to your account.
2️⃣ Go to the “My Profile” section.
3️⃣ Edit your personal details and save the changes.

7. Is your website secure?

Yes! 🛡️ Our website uses SSL encryption to ensure your personal and payment information is secure while shopping online.

8. Are your products original?

Absolutely! All our products are sourced from reputable suppliers and brands, ensuring they are 100% authentic.

9. How can I contact customer support?

You can reach our support team through the Contact Us section on our website or via:
📧 Email: info@eshoptell.com
📞 Phone: +44 7769098577

📩 Still have questions?
Feel free to reach out to us! We’re happy to assist you. 😊